Tuesday, 24 July 2012

Complaint against a Vehicle Shipping Company

Due to numerous complications involved in vehicle transportation process, sometimes conflicts occur among clients and companies. Although, vehicle transport companies put their maximum efforts to sort out the issues between them and customers but occasionally it remains unresolved. In addition, few non-professional companies often refuse to cooperate with clients. In such situations, people do not find an exact solution for resolving their problems and decide to proceed for legal actions. However, there are alternatives to it that cost less and work effectively. Therefore, clients who are in a conflict with car shipping company consider court proceedings as a last resort. 

The best way of resolving issues with vehicle transporters is to contact federal agencies that regulate transportation and work in order to establish a fair marketplace. However, prior to contacting these agencies, make sure you have all documents to provide evidences. You should have the copy of car shipping insurance, vehicle shipping contract, and vehicle tracking report. Understand the terms and conditions, and if you think your vehicle is mismanaged while it is being transported, you must consider the following agencies to find out a feasible solution of your issue:

Federal Motor Carrier and Safety Administration (FMCSA)

The Federal Motor Carrier and Safety Administration (FMCSA), a subsidiary of US Department of Transportation, specifically deals in order to regular the interstate movers. If you are in a conflict with an auto transport company on moving your vehicle, you can file your complaint with FMCSA. By logging on FMCSA’s website, you can filea complaint regarding your auto shipping process. In addition, if you do not have access to internet, you can use the toll free number 1-888-368-7238. The offices of FMCSA remain open 9:00 AM to 9:00 PM, Monday through Friday. 

You complaint regarding vehicle shipping process will be redirected to the appropriate regulating authority of the State you are living in.

Better Business Bureau

Although the vehicle shipping companies are not required to be authorized from Better Business Bureau but customers can file their complaints with it. The Better Business Bureau works in order to create a fair marketplace for consumers. It welcomes complaints against all type of businesses and handles the issues feasibly. In order to resolve your issue with auto transporter, you must file your complaint through BBB’s online “File a Complaint” services or toll free number of your local BBB organization.

Prevention is always better than cure which is why you are advised to consider nations top auto mover to move your car.


  1. Duofast transport and National Dealers Transport is a scam company!!!!

    They play games.. quote one price, setup pickup.. then pickup date passes, promise pickup same day or next for an additional 100.00, that falls through and then they try to get an additional 100.00

    they do not issue refunds.. claim check is in mail from account department... big lie..

    Katie Williams (305) 677-0937 is a lier... says she issued refund to credit card, but can not prove it because she has changed merchants!!!!

    855.644.6216 stay away from this company

    stay away from duo-fasttransport.com!!! at all costs..garbage company!!!!

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  4. United trucking is dishonest and unprofessional! Stay away if you don't want to be lied. Michael Walberg! This guy is a liar!

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  8. Do not do business with Reliable Auto Transport (Mike at 347-299-3974). Did not follow through with any pick up arrangements. Had to continually call him. He did not bother to follow up with me unless I called him. Very unreliable. He is unprofessional and ended up in a cursing match with me.

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